Always check that your package is complete and fine when you pick it up from an agent or receive it from a driver, if the package is damaged, this must be immediately complained to the agent or to the driver. Then unpack the package and check that all products are whole and work as they should, if they do not, you must email us within 24 hours of receiving the package and we will help you further.

We need this immediately for ALL types of damage t.ex. for

Transport damage / Missing Goods / Wrong Goods / Wrong Goods.

We need the following information from you to be able to help you in the best way.

Please send us all the pictures we need according to the points below within 48 hours of receiving the goods.

We need these photos to report your damage or loss to the shipping company.

• 1. Take a clear and legible picture of the entire waybill.

• 2. Photograph all 6 sides of the shipping box.

• 3. Open the box and take a picture of how the product was packed when you opened the box.

• 4. Lift the product out of the box including the packing material and photograph all its sides while it is still in its packing material.

• 5. Then take a clear picture of the inside of the box while it is empty.

• 6. Remove the packing material from the product and take a photograph of all sides of the product including a clear picture of the damage taken from a distance so that you can see where the damage is on the product.

• 7. Take a close-up picture of the damage(s).

• 8. Scanned image or photo of the packing slip and A4 paper of the received products.

• 9. Picture of EAN number (a barcode label on the product / package with a 13 digit long number)

• 10. Video showing the defect of your product (for warranty cases)

• 11. Attach all pictures in an email to info@snapsnap.se and indicate your order number